Last Updated: October 6, 2025
At charlottepaintpros.com, also referred to as "charlottepaintpros.com," "we," or "us," we value your privacy and take it seriously.
This policy outlines what information we gather, how we use it, when we share it, and the choices available to you. By using charlottepaintpros.com or any website that references this policy, you agree to the terms below.
Scope
This policy covers information collected:
- On our Website
- Through emails, texts, and other electronic messages exchanged with us
- Via our ads and apps on third-party websites when they link to this policy
It does not apply to information collected offline or on websites we do not operate or control.
Information We Collect
We collect information in three main ways:
1. Information You Share With Us
Examples may include:
- Name
- Address
- Phone number
- Service request details such as location, project scope, timing, pricing expectations, and notes
- Any other information you choose to send
2. Information Collected Automatically
Examples may include:
- Pages visited, links clicked, time spent on the site, and referring or exit pages
- IP address, device identifiers, approximate location, browser, operating system, screen size, language, and time zone
- Search terms entered on our site
- Cookies, pixels, web beacons, and similar tracking tools
3. Information Received From Third Parties
Examples may include:
- Revised contact information
- Purchase or interaction records
- Service request validation and fraud screening data
- Analytics and advertising information, including email engagement
Your information may be handled in the United States and in other countries.
Cookies and Similar Technologies
We use cookies, pixels, and web beacons to:
- Recognize returning visitors
- Understand how the site performs
- Tailor content to you
- Support advertising efforts
Most browsers allow you to block or remove cookies. If you do, some features may not function as intended.
Third parties may also place cookies, and we do not control those cookies.
Interest-Based Advertising
We may partner with others to deliver ads that reflect your interests.
Those partners may use identifiers such as IP address, cookie IDs, or hashed email addresses to recognize your device.
For more information or to opt out, visit:
How We Use Your Information
We use collected information to:
- Deliver and improve our services and Website
- Process and complete your service requests
- Connect you with service providers that fit your request
- Communicate about requests, updates, and support
- Personalize your experience and our marketing
- Conduct analytics, research, and product development
- Detect, prevent, and address fraud, misuse, and security concerns
- Enforce our Terms of Use and meet legal requirements
How We Share Information
We share information in these ways:
Service Providers and Provider Networks
When you ask for a quote or service, we share the details needed to fulfill your request with third-party service providers and provider networks.
Corporate Family and Affiliates
We may disclose information to our parent companies, subsidiaries, and affiliates.
Vendors
We share information with vendors that help us run the Website and our business, including providers that support analytics, security, payments, customer support, and marketing.
They may use personal information only to perform services for us.
Advertisers and Marketing Partners
We may share automatically collected information for measurement, attribution, and ad targeting.
Information you provide, such as an email address, may also be shared with marketing partners that referred you.
Aggregated or De-Identified Data
We may share data that no longer identifies you.
Legal and Safety
We may disclose information when needed to comply with law, protect rights or safety, or investigate fraud and abuse.
Business Transfers
We may share information during a merger, sale, financing, bankruptcy, or acquisition.
Any third party that receives your information may follow its own privacy policy.
Your Choices
- Do not provide information: You may browse public pages without sharing personal data, but we cannot process service requests without it.
- Marketing emails: Use the unsubscribe link included in our emails. This will not stop messages from providers with whom we shared your request.
- Cookies: Adjust cookie settings in your browser or use the opt-out links above.
Access and Control
You may ask us to:
- Review the data we hold about you
- Fix inaccurate information
- Delete data, subject to legal or operational requirements
- Raise concerns about how we use your data
Use the contact details listed in the How to Contact Us section.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy, taking into account:
- The type and sensitivity of the data
- The risk of harm from unauthorized use or disclosure
- Why the data is being processed
- Legal obligations
- Whether the same purpose can be met another way
Security
We use administrative, technical, and physical safeguards designed to protect personal information.
Sensitive submissions are sent over SSL. Even so, no method of transmission or storage is completely secure.
Children's Privacy
The Website is not designed for children under 18.
We do not knowingly collect information from children under 13.
If you are under 13, do not submit a service request.
If you are under 18, use the Website only with proper consent or legal capacity.
California Privacy Rights
If you live in California, you may have the following rights, subject to certain exceptions:
Right to Know
You may request details about:
- The categories of personal information we collect
- The sources we collect it from
- The business or commercial purposes for collecting it
- The categories of third parties with whom we share it
- The specific pieces of personal information we maintain about you
Right to Delete
You may request that we delete personal data collected from you, subject to exceptions.
Right to Correct
You may request that inaccurate personal data be corrected.
Right to Opt Out of Sale or Sharing
We do not sell personal data for money.
We may share information for targeted advertising, which may qualify as "sale" or "sharing" under California law.
To opt out, contact us and include "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not treat you unfairly for exercising your privacy rights.
Verification
We verify requests before taking action. Requests that cannot be verified or are excessive may be denied.
How to Submit a Request
Use the contact methods below and include "California Privacy Request" in your message.
If you use an authorized agent, we may require proof of authorization.
Shine the Light
California residents may request a list of third parties that received personal information for direct marketing during the previous calendar year.
Send a written request and include "California Shine the Light" in your message.
Visitors Outside the United States
The Website is intended for U.S. residents.
If you access it from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country.
Changes to This Policy
We may revise this policy from time to time.
When changes are made, the "Last Updated" date will be updated.
Continued use of the Website means you accept the revised policy.
How to Contact Us
Charlotte Paint Pros
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
To submit California requests or opt out of sale/sharing, mail us and include:
"California Privacy Request" or "Do Not Sell or Share."
